The Brief
Project Overview
01
The Challenge
OneNS serves as the central digital platform for National Servicemen, supporting a wide range of services throughout their National Service journey. As the platform evolved, there was an opportunity to modernise the user experience, improve usability and create a more cohesive digital ecosystem across its many touchpoints.
02
My Role
As part of the UX/UI team, I contributed to the redesign of the OneNS platform while taking ownership of the Pre-Enlistee Journey. I collaborated closely with product owners, business analysts, developers and fellow designers to simplify complex workflows and design a more intuitive onboarding experience for first-time enlistees.
03
The Solution
My objective was to redesign the Pre-Enlistee Journey, helping first-time National Servicemen navigate registration, medical screening and enlistment with greater clarity and confidence.
04
Deliverables
User Research • Journey Mapping • Information Architecture • Wireframes •
High-Fidelity UI • Interactive Prototype • Usability Testing • Design Language System
01
Research & Discovery
Participated in user research and moderated usability testing to better understand user behaviours, identify pain points and validate design decisions. I also contributed to the OneNS design library by creating and refining UI components, supporting the team's efforts to maintain consistency across the platform.
03
Appointment Management
Created a streamlined appointment experience that helps users view, manage and prepare for medical screenings and enlistment-related activities. Important details are presented clearly to reduce uncertainty and ensure users have the information they need before each appointment.
2 — Actionable Task Cards
Prioritises pending actions with clear due dates and calls-to-action, reducing uncertainty and encouraging timely completion.
3 — Quick Actions
Provides one-click access to frequently used services, allowing users to complete common tasks without navigating multiple pages.
1 — Guided Progress Timeline
Visualises the end-to-end pre-enlistment journey, helping users understand their current stage and what comes next.
02
Personalised Dashboard
Designed a central dashboard that gives pre-enlistees a clear overview of their enlistment journey. Upcoming appointments, important tasks and key updates are surfaced in one place, allowing users to quickly understand what requires their attention and stay on track throughout the onboarding process.
04
Supporting Pre-Enlistment Services
Beyond the core dashboard and medical screening experience, the platform supports a range of self-service workflows that guide users through different stages of their pre-enlistment journey. Each service is designed to simplify administrative tasks while providing clear guidance and next steps.
our solutions
Designing the Experience
Apply for Exit Permit
Register for NS
Indicate Vocation Interest
Book Pre-Enlistee IPPT
Enables users to submit overseas travel requests and supporting documents through a guided application flow.
Guides users through the National Service registration process with clear eligibility information and required actions.
Allows eligible users to request or manage deferment applications while keeping track of supporting requirements.
Provides a streamlined booking experience for selecting available sessions and managing appointments.
Our Features
Design Highlights
01
Simplifying Complex Workflows
Designed experiences that transformed complex administrative processes into clear, manageable steps, helping first-time pre-enlistees understand what to do and when to do it.
02
Intuitive Information Architecture
Structured content and navigation to surface the most relevant information at the right time, making it easier for users to find what they need and complete key tasks with confidence.
03
Consistent Design Language
Contributed to the OneNS design library by creating and refining reusable UI components, supporting a consistent user experience across the platform while improving collaboration within the design team.
04
Cross-functional Collaboration
Worked closely with the Design Lead, product owners, business analysts and developers throughout the design process, balancing user needs, technical feasibility and business requirements to deliver practical design solutions.
Reflections
Outcome
Biggest Takeaway
Looking Back
Contributed to the redesign of the OneNS Pre-Enlistee experience, delivering a more structured and intuitive platform that supports users across multiple pre-enlistment services.
This project reinforced the importance of understanding users, collaborating across teams and designing solutions that balance usability with real-world requirements.
OneNS marked an important milestone in my UX journey. It strengthened my confidence as a designer and laid the foundation for how I approach user-centred design, collaboration and problem solving today.
Reflections
Outcome
Biggest Takeaway
Looking Back
Delivered a complete product concept within a one-week design sprint, balancing business goals with user needs.
This project strengthened my ability to rapidly translate ideas into intuitive interfaces while collaborating within tight timelines.
Given more time, I would validate the concept through user testing and continue refining the gamification experience based on user feedback.